Service and Support 服务与支持

T&Q(TOP&QUICK) Service System

T&Q(TOP&QUICK)service system is a summary from our experience of serving our customer. For customers, it’s easy to buy a product, but finding a good product and experiencing perfect service seems more difficult. Our company also hopes to get a long time development and offers our company a better service. For our company, we hope making a long term cooperation with our customers. To achieve this goal, Our T&Q(TOP&QUICK)service system give our customers the security as following:

一、Before-sale Service

1. Our professional sales engineer will provide specific projects and suitable products for our customers upon their requires.

2. We can show system demo and sample for our customers according to their needs. We also give them professional advice with our experience.

3. We can provide free training to let our customers know more about our products and have a better use of them.

4. In some situation, we can offer same sample machines to our customers.

二、 Sale-service

1. We can make a Free on-site environmental investigation and give customers some advice of installation environment

2. We will Provide free training on installation, debugging and use of the products.

3. We will provide customers with product related information (including product manual, material report, etc.)

4. We can provide telephone technical support and on-site technical support

三、 After-sale Service

1. If there is any questions or problems of our products, the on-site staff can feed back the problem to the project manager of the computer department, then the manager can contact our technical staff. We will give you a reply within 4 hours. The problem will be solved within 48 hours in Shenzhen district and 54 hours in other places

2. Before we finish the repair, we ca send customers samples to make sure they keep working.

3. We will provide free repair and maintain to the customer within the warranty period.

4. Open 24-hour hotline:13316986889 

5. Our company can replace accessories according to the cost.

6. We will give a preferential price, if the customer use our consumables.

Shenzhen HongShunJie Electronic Co. Ltd is willing to become a long-term partner with customers, not only to provide customers with quality products, but more importantly, to provide excellent after-sale service, for the development of customers, give a helping hand。